FAQs
Topics
Troubleshooting
The double drawer refrigerator is not frost free, you will need to turn it off and let any build up defrost, usually a few times a year. The drawer not shutting all the way is due to the ice buildup on the back of the unit.
Please attempt the troubleshooting steps in the manual (Go to the manuals and specs tab towards the bottom)
11001 https://bullbbq.com/product/standard-refrigerator/
13700 https://bullbbq.com/product/premium-outdoor-rated-stainless-steel-fridge-series-ii/
17400 https://bullbbq.com/product/premium-double-drawer-outdoor-rated-refrigerator/
Turn the griddle on and let it burn off the oils from manufacturing, for a good 20 minutes. Use a good quality high temp cooking oil to season the griddle before cooking. After cooking you can use warm water to spray on the griddle and scrape any food off. Re season with oil and it will be ready to use for next time. We recommend using a long glove to keep your hand/arm safe from heat while cleaning.
Bull grills are equipped with commercial-quality, high-BTU burners designed for exceptional performance and versatility. This means they can reach very high temperatures quickly, making them ideal for professional-grade searing and grilling. However, cooking on a high-performance grill requires some adjustments in technique depending on the type of food you’re preparing.
To achieve perfectly cooked food:
- Preheat Properly: Always preheat the grill on high to ensure the grates are evenly heated and ready for cooking.
- Use the Right Heat Settings: For delicate foods or those that require longer cooking times, lower the burners to medium or low after preheating.
- Master the Sear-and-Cook Method: Sear meats like steaks or chicken on high heat for a few minutes per side to lock in juices, then lower the temperature or move them to a cooler zone to finish cooking evenly.
- Understand Your Food: Thinner or more delicate foods (like fish or vegetables) generally cook better at lower temperatures to prevent burning. Thicker cuts of meat benefit from the two-zone cooking method.
Learning to use your Bull grill’s high-BTU burners effectively will help you achieve professional-quality results, no matter what you’re cooking!
This is often due to a small fire inside the burner when lit. Turn the burner off and re-light. This can also happen if the NG gas line used to supply your grill is too small or they are installed with quick connect fittings that often restrict gas flow, check with a plumber to make sure gas connections are the appropriate size.
Moisture is the culprit most likely due to weather conditions and humidity. You can take it off and take it apart to dry the inside out and it should be back to normal.
It’s possible that wind is entering through the back of the grill and forcing the heat back towards the knobs, not usually controllable. Another possibility is that there could be a fire in the burners or near the valves that isn’t seen.
It’s possible that the burner wasn’t installed correctly. The burner must be seated properly over the valve and the tab on the back is inside the hole. The knob will need to be pushed down for a good 7-10 seconds to push gas into the burner, before lighting. You will also want to inspect the burner for any cracks in the ceramic, if there are, the burner needs to be replaced.
The most common reason grills catch fire, are due to the drip tray not being cleaned or maintained. The drip tray should be cleaned often, we sell liners that you can use on the tray to trap grease, when its full, simply toss it in the trash.
Gas leaks are another big reason for grill fires. Which makes ventilation a major necessity when building outdoor kitchens. If the gas has nowhere to escape during a leak, it’s possible it could cause an explosion if someone tried to re light a grill or use a match.
Our Piezo ignition systems work in 2 stages. Push the knob in, gas will begin to flow into the valve and then creates one spark to light. This process is quick. There are times that these valves will freeze up, if they aren’t turning or lighting, its time for a replacement. Remember to always make sure that the black rubber gasket Is on the valve correctly to prevent gas leaks.
Note: Use Teflon tape on all threaded connections.
Connect a short double ended 3/8 female flare gas line to the back of the BBQ. Then connect a 3/8 Flare “T” Fitting to the gas line. From that connection, you will have two remaining access points. One for the side burner and one for the Incoming gas. Make your connections and light it up.
